Privacy Policy

Balance by sys (“we”, “us”, or "our”) respects your privacy and values the relationship we have with you. This Privacy Policy describes the types of personal information we collect, how we use the information, with whom we share it, and the choices available regarding our use of the information. We also describe how to contact us about our privacy practices.

This Privacy Policy applies to the personal information collected on balancebysys.com and any website, mobile application, or document that refers to this Privacy Policy. Unless otherwise indicated at the time that you provide your personal information, any personal information collected at third-party retailers of our products or services is not provided to us and is not subject to this Privacy Policy.

Information We Collect

 

We may receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we may collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We may also collect personally identifiable information (including name, email, password, communications), payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How We Collect Information

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for only the specific reasons stated in this Privacy Policy.

 

Why We Collect Such Personal Information

 

We collect such non-personal and personal information for the following purposes:

 

  • To provide products and services to you, such as fulfilling orders and processing payments, creating, servicing and/or maintaining your account, assisting with product selection and replenishment, and managing current or past purchases.

  • To communicate with you, including to respond to your inquiries, and to help you place an order, and to provide you with ongoing customer assistance and technical support.

  • To administer your participation in special events, contests, sweepstakes, surveys, and promotions.

  • To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.

  • For marketing and advertising, such as to send you marketing and advertising materials via postal mail, text message or email, and to show you advertisements for products and/or services tailored to your interests on social media and other websites.

  • For analytics purposes, such as to understand how you use our website, understand your preferred method of purchasing with us; determine what browser and devices you use to visit our website; and to evaluate and improve our products, services, advertisements, and website.

  • To operate and improve our business, including to respond to employment applications, provide quality assurance, conduct research and development to develop new products and services, and perform accounting, auditing, and other internal business functions.

  • For legal and security purposes, such as to detect, prevent, and prosecute harmful, fraudulent, or illegal activity, loss prevention, to identify and repair bugs on our website, and to comply with applicable legal requirements, relevant industry standards, and our policies.

 

We also may use or may have used the information in other ways for which we provide specific notice at the time of collection.

How We Store, Use, Share, and Disclose Your Personal Information

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How We Communicate with Our Site Visitors

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce any applicable laws, user agreement, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

How We Use Cookies and Other Tracking Tools

 

Cookies, Targeted Advertising & Analytics Cookies

 

Cookies are small text files that websites send to your computer or other Internet-connected device to uniquely identify your browser or to store information or settings in your browser. We use different types of cookies on our website, including performance cookies, functional cookies and targeting cookies. Please note that when you opt-out of cookies collection, your opt-out only applies to the browser you use to submit your opt-out, so if you use multiple browsers or devices, you must opt-out on each browser, on each device. Your opt-out is enabled using cookies so once you opt-out, if you delete your browser’s saved cookies on a device, you will need to opt-out again on that browser on that device.

 

Targeted Advertising

 

We may from time to time work with third party advertising companies (such as advertising networks) to serve advertisements for us. These advertising companies may use cookies and other technologies to collect device identifiers, online or network activity information, commercial information, or inferences, such as information about the websites you visit over time and the advertisements you click on, in order to deliver advertisements that are targeted to you. You can opt-out of this form of targeted advertising from the companies we work with by changing your Cookie Settings. Please note that even if you opt-out of this form of targeted advertising, you may still see ads from us, but the ads will not be targeted based on behavioral information about you. To learn more about this type of advertising in general, visit the Digital Advertising Alliance or the Network Advertising Initiative.

We may also work with third-party platforms, including platforms operated by social networks, such as Google, and Facebook, to show you advertisements or measure the effectiveness of our advertisements. We may convert your email address, telephone number, or other information into a unique value and have these third-party platforms match this unique value with a user on their platform or with other data they may have. This matching enables us to deliver advertisements to you and others on these platforms. If you don’t want us to process your data anymore, please contact us at info@balancebysys.com or send us mail to:

 

Acquaah Holdings, LLC

1317 Edgewater Dr. #4475

Orlando, FL 32084

 

Do Not Track and Advertising Across Different Websites

 

We currently do not change our tracking practices in response to “do-not-track” signals or other similar mechanisms. Third parties that have content or services on our website, such as a social feature, an analytics service, or an advertising network partner, may obtain information about your browsing or usage habits. These third parties do not change their tracking practices in response to “do-not-track” signals from your web browser and we do not obligate these parties to honor “do-not-track” signals. To learn more about browser tracking signals and “Do Not Track,” please visit http://allaboutdnt.com.

Analytics Services

 

We may use analytics services, such as Google Analytics, on our website, or our social media pages to help us evaluate and analyze how visitors use these platforms. For specific details on how Google collects and uses information on our website or social media pages, please visit: How Google Uses Data.

International Transfers

We may transfer the personal information we have about you to countries other than the country in which the information was originally collected, and your personal information may be processed and stored outside of your country of residence. Those countries may not have the same data protection laws as your country of residence and your personal information will be subject to applicable foreign laws. When we transfer your information to other countries, we will protect that information in the manner described in this Privacy Policy.

Children's Privacy

This website is not intended for or directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on the website. If we become aware that a child under the age of thirteen has provided us with personal information, we will delete the information from our records.

Links to Other Websites

Our website or social media and other marketing content may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the websites’ content, any use of the websites, or the privacy practices of the websites.

How Site Visitors Withdraw Their Consent

 

If you don’t want us to process your data anymore, please contact us at info@balancebysys.com or send us mail to:

 

Acquaah Holdings, LLC

1317 Edgewater Dr. #4475

Orlando, FL 32084

Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)

 

For the purpose of this Privacy Policy, we are a Data Controller of your personal information. If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

  • We need to perform a contract with you, such as when you use our services.

  • You have given us permission to do so.

  • The processing is in our legitimate interests, and it is not overridden by your rights.

  • For payment processing purposes.

  • To comply with the law.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the personal information we have on you.

  • The right of rectification.

  • The right to object.

  • The right of restriction.

  • The right to data portability.

  • The right to withdraw consent.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Additional Rights and Disclosures for California Residents / Do Not Sell My Personal Information" Notice for California Consumers under California Consumer Privacy Act (CCPA)

 

Under the CCPA, California consumers have the right to:

  • Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

  • Request that a business delete any personal data about the consumer that a business has collected.

  • Request that a business that sells a consumer's personal data, not sell the consumer's personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at info@balancebysys.com or send us mail to:

 

Acquaah Holdings, LLC

1317 Edgewater Dr. #4475

Orlando, FL 32084

Privacy Policy Updates

We reserve the right to modify this Privacy Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

How to Contact Us

 

If you would like to: access, correct, amend, or delete any personal information we have about you, you are invited to contact us at info@balancebysys.com or send us mail to:

 

Acquaah Holdings, LLC

1317 Edgewater Dr. #4475

Orlando, FL 32084

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