FREQUENTLY ASKED QUESTIONS

How Do I Maximize the Benefits of My Deodorant?


1. Clean and dry your underarms. Be kind to your skin; don't scrub harshly. For best results, start your Balance regimen with our Underam Detox. 2. Gently apply deodorant to underarms. Use enough product to fully cover underarm area. Gentle application is key to avoid any skin irritation. 3. As you apply the product, feel the luxury of the product on your fingertips and thank yourself for this important self-care.* 4. You may need to add more product on workout days or before physically strenuous activities. 5. Apply at the beginning of your day, and if you desire, before bed. 6. Be patient. Your body might take a few applications to adjust. 7. Enjoy the love and luxury you're showing yourself daily.




How Much Is Shipping?


We offer $5 flat rate shipping within the U.S., and $25 flat rate shipping on bulk and/or international orders (excluding duties or taxes due upon receipt). Bulk orders include more than 15 pieces.




When Can I Expect My Order?


Domestic deliveries arrive in 3-5 business days of your shipping confirmation.* ** International deliveries arrive in 10-15 business days of your shipping confirmation.* ** *Please allow additional time for holiday shipping timeframes. **Please allow additional time for shipping due to COVID-19 and carrier delays. NOTE: Please note that shipping times are approximate. While most orders are ready for shipping within 2 business days, some orders may take additional time.




How Do I Track My Order?


We will send you a shipping confirmation email with your order tracking information as soon as your order ships so that you can check the status of your order. Please allow 48 hours for tracking information to become available.




What If I Need Faster Shipping?


Contact us here for expedited shipping requests.




What Is Your Return Policy?


Unfortunately, we cannot accept returns. However, we want you to love your beautiful investment in self-care. If for any reason you are not satisfied with your purchase, please contact us as soon as possible here, and we will do our best to work towards a satisfactory solution, including creating a custom deodorant formulation just for you. Creating a product you love is everything to us!




How Do I Contact You?


We love to hear from our customers and potential collaborators! Contact us here.




How Do Subscriptions Work?


We offer monthly subscriptions as an easy way to keep your Balance stocked when you need it. Just sign up, and your Balance will arrive at your doorstep. You also save 15% on every subscription product. Save time, save money: Get your Balance subscription today! As a subscriber, we'll also send you free Balance goodies from time to time (yes, please!). Subscriptions are not required; you can cancel your auto-renew subscription anytime from our site. Otherwise, we'll keep your Balance coming!